Ashcroft & Oak Jewelers in Columbus, OH Open now

Reviews about Ashcroft & Oak Jewelers

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  March 08, 2019, by Angie Haver
  They don't even deserve one star. This is a horribly run company. No "customer first" mentality. It is all about making money and they don't care at all about the quality of their service. I wouldn't recommend them to anyone and would advise everyone to stay clear of them. There are a lot of good jewelers out there, but this is not one of them. I have never written a bad review on Google before, but felt this one was warranted. My daughter and son in law had a horrible experience with a ring they purchased there. I have been married 31 years and our jeweler fixed both my ring and my husbands ring for years with no charges and always took good care of us. It's too bad Ashcroft and Jewelers aren't like them.
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  February 15, 2019, by eric pfeifer
  I purchased my engagement ring for my wife in 2008. Ever since then we had been going back to Ashcroft and Oak to have our ring cleaned tightened and redipped. Our warranty was valid as long as we went every six months to have the ring cleaned. Unfortunately in November we missed our cleaning and in January my wife's diamond was lost. Although we went to Ashcroft exclusively because we missed once the money we spent went down the tubes. I am concerned that if their product is so inferior that we can't get more than 6 months before a tragedy strikes is quite scary. The other problem is how apparently in 2009 they changed the warranty but never told us there was an improved warranty available to purchase. So now someone bought a ring a year later than me who doesn't take care of it will have their diamond replaced without issue. However, myself who took great care of it and was very loyal to this jeweler has been left out in the cold. Dissatisfied, Disgusted, and DISTASTEFUL. We will not return to this jeweler in the future.