Clothes Mentor Gahanna in Columbus, OH Open now

Reviews about Clothes Mentor Gahanna

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  June 22, 2020, by Lauren F
  UPDATE: I gave this store a 2nd chance because I thought it was nice that the store owner replied and said they would work on their customer service. They lied. I dropped off a bag and was given a 45 min - 1hr wait time. TWO AND A HALF HOURS LATER they hadn’t even started to sort through what I was selling!!! They told me it would be another 45 minutes, making my wait time OVER THREE HOURS when I was told 1 or less. The girls working here STILL need a lesson in customer service. They stand around and talk to each other instead of working and then get an attitude when customers check on what’s going on. I will not return to this store for buying or selling. If you’re thinking about checking or Clothes Mentor, please do yourself a favor and go to the Upper Arlington location even if it’s a little further. The girls there are sweet and helpful and work hard and get things done quickly and efficiently if you’re selling. __________________ This store is large and easy to find, which is great. They seem to have a pretty good selection of clothing in a range of sizes. However, the customer service at this location is TERRIBLE!!! I sold some clothes here and although they bought almost everything, the girl working did not speak to me or give any eye contact when cashing me out. She spent half the time talking to another employee about what she was doing this weekend. She also literally threw my bag with the 2 items they didn't accept on the counter without saying a word when I was leaving and walked away. The store wasn't even busy!!! No thank you, no come visit us again, nothing. They literally bought over 30 items from me; you'd think they could be friendly to me if they wanted me to sell there again. Also, I decided to browse the clothes for a bit to see if there was anything I wanted to buy, and another employee asked me if I could stop looking at the dresses I was looking at because she was trying to put dresses away. So rude! Anyone who works retail knows that you politely work around the customer. It wasn't busy and I wasn't lingering for a super long time, she should have waited or politely said excuse me. Seriously horrible. I would say this store is not worth selling to because of the rude customer service. I might come back here to shop, but I'm even second guessing that. This store could take a lesson in customer service from the Upper Arlington store! The girls there are sweet and helpful.