L'Occitane en Provence in Columbus, OH Closed now

Reviews about L'Occitane en Provence

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  April 20, 2019, by Jaclyn Poole
  The one star is not for the products offered at the store, it is about the customer service at this particular location. More specifically a sales associate name Nicole P. She was shockingly rude to me when I tried to return a product to the store. The return policy (from the store website) reads: "Should you choose to return a product, even opened, we will happily refund the original credit card if returned to one of our retail boutiques within 30 days of purchase. Returns or exchanges of opened products are at the store manager's discretion." The product I wanted to return was opened. But instead of explaining this return policy to me, Nicole said, and I quote "We don't have to take that back just because you didn't like it." And as you can imagine, she did not take a good tone when saying this to me. I asked her to further explain and she said, "We do not take opened products back." After further pressure she then said "Well, I can call my manager and see what she says." After some back and forth and a phone call (made by me) to the customer service line, I was granted the return but I will NEVER return to this location as long as Nicole is working there. Nicole, if you read this I suggest that you brush up on your customer service skills, especially when you are working at a high-end boutique skincare store with very expensive products.