Microsoft Store in Columbus, OH Open now

Reviews about Microsoft Store

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  June 11, 2020, by Rebecca Hill
  At 6pm my computer screen started having a hardware issue. By 6:30 we were fortunate enough to be in the Microsoft store in Easton and were immediately helped. We figured out the issue and since my warranty wasn't up yet we decided to swap out the computer for a new one. The two associates that were helping me were so awesome at informing and helping me choose which laptop to switch mine out with. We decided on a super cool one that both employees recommended, and went right into switching over the warranty. They pulled some strings and made it to where the warranty for the new computer cheaper than what I would have been paying originally. I recommend this store to anyone, no matter the issue, big or small. 10/10
• ★ ★ ★ ★ ★

  April 05, 2020, by Hannah Wright
  I damaged my computer (which I use daily for work) and decided to make the trip to Columbus to go to the Microsoft Store in hopes of getting my Surface Book repaired more quickly than it would be if I mailed it out. After getting there, I realized that I couldn't find my original receipt in my email and it wasn't coming up on my Microsoft account. It took a few minutes and some digging, but the staff was a great help and went way above and beyond, going as far as to hook me up with a scratch-and-dent newer model after we could verify that I was still under warranty. What I thought was going to be a stressful, expensive day worked out better than I even considered. I couldn't be happier with my experience.
• ★ ★ ★ ★ ☆

  October 15, 2019, by Joseph Hindy
  This is a nice place. It's akin to an Apple Store, but with Microsoft products instead. They sell all kinds of stuff (consoles, computers, accessories, and even some games). The selection is okay, although there aren't any other Microsoft Stores in the area to compare to really. I came in here because my Xbox One X was messing up. Their techs are suited mostly for helping you recover a password or sending stuff back to Microsoft proper to be repaired. Unfortunately, they don't perform any diagnostic tests or perform repairs at the store. If they can't guess your problem by looking, you're basically up the creek without a paddle. That was disappointing. Basically, the tech told me to get a hold of Microsoft to send my Xbox One X back for repairs, which will take weeks. I was hoping to avoid that by coming to the physical store. Oh well. I guess whether or not you get lucky with a repair or replacement depends on the product you bring in. I got unlucky. Everything else about the store is fine, though.